Our Promise to You
Here at Mila we take your privacy very seriously. Our app is designed to keep your privacy in mind so you can sit back, relax and focus on building meaningful connections with people who are compatible with you.
We have consulted with experts in legal, security, data engineering fields to ensure that our product is designed to ensure your privacy and provide a safe online experience. We aspire to be fully transparent in the way we process your information and data. Our data engineers are hard at work to keep your data safe. Our commitment to protecting your privacy and maintaining the integrity of information we collect about our users is unwavering.
EFFECTIVE DATE: November 15, 2020
1. Information We Collect
In order to curate meaningful matches for you we ask you to register and create an account with us. To create an account on our App, you provide us with your login credentials such as phone number, email, first and last name, gender, date of birth, time of birth, and place of birth.
For the App to function and show you suggested matches, you will also provide access to your location while using the App. The location will automatically update in our app if you change locations.
Upon completion of your profile, you will be able to provide us other personal and lifestyle details and photographs of yourself. In order to associate pictures or videos to your profile, you may allow us to access your camera or photo album. You can also link your Mila Account with your social media accounts such as Facebook and Instagram. In doing so, you will also provide us your login information, friends list and photographs for those social media accounts.
In the detailed profile section of our app you may choose to provide us information that may be considered “special” or “sensitive” in certain jurisdictions. Ethnicity and Religion are a few examples. Upon sharing that information, you consent to our processing of the information.
The App also captures your preferences on the type of people that would appeal to you.
The information collected is used to verify that our users are genuine and prevent robots or spam from creating accounts on our App. Registration information such as first name, age and other profile details may be visible to our app users.
You may provide us or our payment processing provider with information such as your debit or credit card number when you subscribe to a paid service offered on the Mila App.
Additionally, we also collect information about you when you register to participate in our focus groups, surveys, events and promotions or contact our customer care team.
Mila also collects information generated as you use our services, for example access logs, as well as information from third parties, like when you access our services through a social media account. When you are using our App, we collect information about the features that you use, how you use the features and the devices you use to access our app. We track your activity (date and time you log in, features used etc.) in addition to the advertising links you may click on. Your communication with other users on our app is collected.
With your permission, Mila is able to collect your precise geolocation in order to match you with other users of our App. Such data can be collected through GPS, Bluetooth or Wi-Fi connections depending on the device you use.
We collect information about the device you use to log into our Mila app such as the hardware and software details including IP address, device ID, operating system, time zones, app settings, app crashes, wireless service provider, signal strength, advertising IDs such as Google’s AAID and Apple’s IDFA. We also collect information that uniquely identifies your device such as IMEI/UDID.
2. How we use the collected information
The primary goal of using your information is to innovate, deliver and improve our services. Your safety is of utmost importance to us and the information is used to keep you safe as well as provide advertising and information that may be useful to you. We use the collected information to administer your account, connect you with fellow users on our Mila App in a consistent experience across devices, provide relevant ads and services as well as improve our services while remaining compliant with the law and minimizing fraud.
Collect information to administer your account:
Create and manage your account
Respond to your request and provide customer support
Communicate with you about our services, including billing
Collect information to help you connect with fellow users on our app:
We collect information to examine your profile, your actions, and preferences to curate meaningful connections to you as well as advocate you to others.
Show users’ profiles to one another
Collect information to ensure a consistent experience across your devices:
We link the various devices you use so that you can enjoy a consistent experience of our services across all devices by using partial or full IP address, browser version etc. to help identify your devices and link them.
Collect information to dole out relevant services and advertising:
Conduct contests, sweepstakes, or other offers
Display and track content and advertising tailored to your interests on our app
Communicate with you about products or services that we think may be of interest to you by email, phone or social media
Collect information to improve our existing services and/or develop new ones:
Conduct surveys and focus groups
Analyze users’ behavior to improve our services and content
Develop new features and services
Collect information to detect and prevent illegal activities such as fraud:
Address ongoing or alleged misbehavior on and off-platform
Perform data analysis to better understand and design countermeasures against these activities
Retain data related to fraudulent activities to prevent against recurrences
Collect information to ensure we are in compliance with the law:
Comply with legal requirements
Assist with law enforcement
3. How We Share Information
Mila's goal is to help you forge authentic and meaningful connections, and since our goal is to help you make meaningful connections, the main sharing of information is, with other users. We also share some users’ information with service providers and partners who assist us in operating our business and, in some cases, legal authorities. See below for details about how your information is shared with others.
Share information with other users
You share information with other users on our Mila App when you willingly reveal information on the service (including your public profile).
Please be careful with your data and make sure that the material you post is something that you are comfortable with public viewing, because once you share it, neither you nor we can control what others do with your information.
Share information with our service providers and partners
To help us run and develop our services, we use third parties. These third parties assist us with various tasks, including hosting and management of data analytics, customer service advertising, processing of payments and security operations.
We may also share data with partners who distribute and help us advertise our services.
Prior to engaging any service provider or collaborating with any partner, we follow a stringent screening process. Strict confidentiality commitments must be agreed to by all our service providers and partners.
Share information for corporate transactions
We may move your data in the event that we are included, regardless of whether in entire or to some extent, in a consolidation, deal, procurement, divestiture, rebuilding, revamping, disintegration, insolvency or other difference in proprietorship or control.
Share information when required by law
We may reveal your data if essential: (a) to consent to a legitimate cycle, for example, a court request, summon or court order, government/law authorization examination or other lawful prerequisites; (b) to aid the anticipation or discovery of wrongdoing (subject for each situation to material law); or (c) to secure the wellbeing and safety of any individual.
Share information to enforce legal rights
We may likewise share data: (a) if revelation would mitigate our liability in a genuine or compromised claim; (b) as necessary to ensure our legitimate rights and lawful privileges of our clients, colleagues or other invested individuals; (c) to uphold our agreements with you; and (d) to research, forestall, or take other action with respect to criminal behavior, suspected misrepresentation or other bad behavior.
Share information with your consent or at your request
We may request your permission to impart your data to third parties. In any such case, we will clarify why we need to share the data.
We may utilize and share non-personal data (which means data that doesn't distinguish who you are, for example, gadget data, general socioeconomics, general conduct information, geolocation in de-recognized structure), as well as personal data in encrypted format, under any of the above conditions. We may likewise impart this data to advertisers and other third parties to create and convey focused advertising on promoting our services, and to examine and report on the advertising you see.
4. Cross-Border Data Transfers
Sharing of data in some cases includes cross-border data transfers, for example to the United States of America and other places. For instance, where the App considers clients to be situated in the European Economic Area ("EEA"), their own data is moved to nations outside of the EEA. We utilize standard agreements endorsed by the European Commission or other appropriate agencies to allow information moves from the EEA to different nations. Standard contractual agreements are obligations between organizations moving individual information, restricting them to ensure the protection and security of your information
5. Your Rights
In order to set you up to be in control of your information, we have provided you with the following tools:
Editing features in the Mila App:
Tools and account settings that help you to access, edit or delete information that you provided to us and that’s associated with your account directly.
Mobile platforms have consent frameworks for explicit kinds of gadget information and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Obviously, on the off chance that you do that, specific features may lose full functionality.
Deactivation / Deletion:
You can deactivate or delete your account by using corresponding functionality directly on the App.
Here are a few key points to remember with regards to your privacy rights:
Reviewing your information
Applicable privacy laws may give you the right to review the personal information we keep about you. You can request a copy of your personal information.
Updating your information.
If you believe that the information we hold about you is inaccurate or want to request its rectification, deletion or object to its processing, please contact us.
For your assurance and the security of the entirety of our users, we may request you to furnish proof of identity before we can answer the above
Remember, we may dismiss demands for specific reasons, including if the solicitation is unlawful or on the off chance that it might encroach on proprietary innovations or the privacy of another user. In the event that you wish to get data identifying with another client, for example, a duplicate of any messages you got from the person in question through our administration, the other user will have to contact our Privacy Officer to give their composed assent before the information is delivered.
Additionally, we will be unable to oblige certain solicitations with the handling of individual data, eminently where such demands would not permit us to offer our assistance to you any longer. For example, we can't offer our service in the event that we don't have your date of birth.
You can stop all data collection by an app by uninstalling it utilizing the standard uninstall process for your device. In the event that you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions, activities and history on the Mila App.
6. Residents of California
In the event that you are a California resident, you can ask for a notice uncovering the classifications of individual data about you that we have shared with third parties for their immediate marketing purposes during the former schedule year. Please note, it may take up to 30 days for a response. For your assurance and the security of our users, we may request you to proof of identity before we can answer such a solicitation.
7. How We Protect Your Information
We strive to shield you from unauthorized access to or change, revelation or decimation of your own data. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls. Unfortunately no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure:
Please make sure you log out of your Account after use as you never know who may stumble onto your Account!
Please don't share your social media password with anyone else!
Change your social media password periodically.
We may suspend your utilization of all or part of the services without notice in the event that we associate or recognize any breach of security. On the off chance that you believe that your record or data is not secure, please notify us immediately.
WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORISED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.
8. How Long We Retain Your Information
We have the right to retain any personal information for only as long as required to fulfill the identified purposes for which it was collected, and for a reasonable time thereafter, or as required by law. To protect the safety and security of our users on and off our services, we implement a safety retention window of twelve months following account deletion. During this period, account information will be retained although the account will of course not be visible on the services anymore. We assume no obligation or guarantee to archive any information and do not warrant that any archived information will later be made available to you.
In practice, we erase or anonymize your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, except if:
We must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations);
There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.
Keep in mind that even though our systems are designed to according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.
Remember that despite the fact that our frameworks are intended to carry out data deletion processes as indicated by the above rules, we cannot guarantee that all information will be erased inside a particular time period because of technical constraints.
You may deactivate your Mila Account at any time by accessing “Settings” and selecting deactivate account or by emailing our support team at email@example.com. After your account has been deactivated and you have logged out of the app, your profile will no longer be visible to other users. If you do not reactivate your Mila account within sixty (60) days, your account will be permanently terminated and closed but some information may remain in our backup copies and logs for up to one (1) year.
Messages, text, comments and certain other information sent to users on our app may remain on the Mila App after you deactivate your account.
9. Children's Privacy
Although we want our app to be enjoyed by everyone, our services are restricted to users who are 18 years of age or older. Sorry kids, we know Mila is cool and fun, but you'll have to come back when you're old enough! We do not permit users under the age of 18 on our app and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please contact us using the Report functionality in the Mila App or by emailing us at firstname.lastname@example.org.
12. How to Contact Us
Dynamics Enterprises, LLC
100 Alpine Drive,
Closter, NJ 07624