Question 1

What cities does Mila operate in?

Accepted Answer

Mila currently operates in the United States and plans to launch in Canada, Europe and South Asia soon!

Question 2

Is Mila LGBTQ+ friendly?

Accepted Answer

Yes; Mila is for anyone seeking a meaningful connection!

Question 3

How old do I need to be to use Mila?

Accepted Answer

You must be at least 18 years old to create a profile on Mila.

Question 4

Which platforms or devices does Mila support?

Accepted Answer

Mila is currently available on iOS and Android. Mila currently supports iOS 10.0 and up and Android 6.0 and up.

Question 5

How can I give feedback for Mila?

Accepted Answer

We would love your feedback and thoughts on how we can make Mila the best dating app for you to find your love story. Please email us with any thoughts to the Mila Customer Experience Team at support@milaapp.com.

Question 6

I found my match on Mila!!

Accepted Answer

YAY! We are so happy to hear that you found your love story on Mila. We would love to hear how it all went down! Please email our Mila Customer Experience Team or DM us on Instagram if you would like to share your story! We’d also love to feature you on our Blog and/or Social Media. Plus, if you are planning to propose definitely let us know! We’d love to help with the planning.

Question 7

How do I create a Mila account?

Accepted Answer

Mila requires that all users verify their accounts with a mobile phone number. This is to ensure safety and security of your account. (Note: We will never share your phone number) Creating account with phone number: Download the Mila App on iOS or Android. Tap the “Get Started” button Enter your phone number by selecting your country code and 10 digit number Verify your account by entering the OTP sent to your number Fill out remaining profile information to start making meaningful connections!

Question 8

Why am I not able to verify my phone number?

Accepted Answer

If you are having trouble verifying your phone number, it could be because you are either: Entering an incorrect phone number Entering an incorrect OTP Or using a phone number that is connected to another profile If you still have trouble logging in: please reach out to the Mila Customer Experience Team with your Full Name, Phone Number and any social media links you might have previously connected

Question 9

How do I connect my Mila account to my social media accounts?

Accepted Answer

Connecting to social media is a great way to share photos, interests, likes, hometown, and other personal characteristics! (Note: We will never access your Facebook or Instagram data without your permission. This includes not posting on behalf of Mila on your social media account or accessing any unique credential information.) Open the Mila app Tap on your “Profile” icon Tap on the “Pencil” icon in the top right corner Scroll down to the bottom of the page to the Socials section and click on “Connect Facebook” or “Connect Instagram” After you sign into the respective social media account, you will be able to select photos to display on your Mila profile from Facebook or Instagram

Question 10

Can I proceed without linking my Mila account to Facebook or Instagram?

Accepted Answer

Yes! All you need to create your account is your phone number.

Question 11

How can I change my language settings on Mila?

Accepted Answer

Mila is currently available in the United States. As we grow to other countries, we plan to release Mila in more languages! To adjust your languages preferences in the app, please continue reading below.  To update language settings, you will need to change them on your device. Update language on iOS: Follow the steps here.  Update language on Android: Follow the steps here.

Question 12

How can I edit my profile information on Mila?

Accepted Answer

Open the Mila app Tap on your “Profile” icon Tap on the “Pencil” icon in the top right corner Once you are done with editing your profile, tap the “Apply” button and voila! The changes have been made.

Question 13

How can I change my photos on Mila?

Accepted Answer

Open the Mila app Tap on your “Profile” icon Tap on the “Pencil” icon in the top right corner Scroll down to the bottom of the page to edit your photos To delete or replace a current photo, tap on the photo that you want to remove. You will then be prompted to choose a new photo from your Facebook, Instagram or Camera Gallery. To upload a new photo, tap on the camera icon. Then, when prompted, choose to upload a new photo from your Facebook, Instagram or Camera Gallery Once you are done with editing your profile, tap the “Apply” button and voila! The changes have been made. You can add up to seven photos to your profile.

Question 14

How can I edit my age on Mila?

Accepted Answer

To keep Mila users safe from scam profiles, users are not allowed to edit their age directly from the app. They either have to edit it via their Facebook profile or contact our Customer Experience Team for assistance. If you are changing your age via Facebook, please follow these steps after changing your age on Facebook: Uninstall the Mila app (this will not delete your account) Install the latest version of the app Go to the Apple App Store or Google Play Store Restart your phone For additional reference, please review these rules published by Facebook on changing your age and the frequency at which you can change.

Question 15

How can I edit my name on Mila?

Accepted Answer

To keep Mila users safe from scam profiles, users are not allowed to edit their name directly from the app. You will either have to edit it via your Facebook profile or contact our Customer Experience Team for assistance. If you are changing your name via Facebook, please follow these steps after changing your name on Facebook: Uninstall the Mila app (this will not delete your account) Install the latest version of the app Go to the Apple App Store or Google Play Store Restart your phone For additional reference, please review these these rules published by Facebook on changing your name and the frequency at which you can change.

Question 16

How can I edit my preferences on Mila?

Accepted Answer

Mila offers filters based on location, age, height, religion, ethnicity and gender identity Open the Mila app Tap the “Lightbulb” icon to navigate to the Suggested page Tap on the Preferences icon and start editing your preferences Click the “Apply” button when you are done editing your preferences

Question 17

How can I indicate any dealbreakers on Mila?

Accepted Answer

Open the Mila app Tap the “Lightbulb” icon to navigate to the Suggested page Tap on the Preferences icon and scroll to the bottom of the page where you can enter any deal-breakers. The Mila magical genies will work on making sure your potential matches meet your dealbreakers.  Click the “Apply” button when you are done editing your preferences!

Question 18

What is the Suggested page?

Accepted Answer

Suggested is the part of Mila where you can see potential options to like or dislike! You will get 10 new profiles a day to swipe on and assess whether they would be good matches for you. Mila will show you people aligned to your preferences and that you have a high likelihood of compatibility with. If you are interested in getting to know the person, swipe right or select the “checkmark” icon! If you are not so interested in getting to know the person, swipe left or select the “X” icon! If you really want to match with the person and expedite the process, swipe up or select the “star” icon! You can also send a message if you swipe up, starting off the convo real smooth! If you want to save the person for later because you are not so sure, swipe down!  This person might show up later in your suggested queue. If you swipe right (like) someone that has already liked you, you will see a pop-up showing you have matched! You will be able to then navigate to the Matches tab to chat with your new match!

Question 19

How can I undo a Swipe Left?

Accepted Answer

If you accidentally swipe left in your Suggested screen just tap the back arrow in the upper left corner of your screen. Mila members can only undo the most recent left swipe. Mila Premium members can undo unlimited left swipes.

Question 20

How many likes can I send per day on Mila and when do they reset?

Accepted Answer

Mila users can send up to 10 likes per day! The likes reset at 6:00 AM local time. Once you have matched with someone, you can send an unlimited number of messages. If you want to send more likes in a day, you can try a free trial of Mila Premium!

Question 21

Why did one of my matches disappear if I didn’t unmatch them?

Accepted Answer

If you cannot see a particular match, it might mean that either: The user has unmatched your profile The user has deactivated or deleted their profile The user has been blocked by Mila due to reported behavior.

Question 22

How do I message someone on Mila?

Accepted Answer

You have to have a mutual interest with someone else to chat. If you both swipe right on each other’s profiles, you will see a notification letting you know that you both have matched and that you can message that person! Send a GIF or Meme to send a fun first message! PS - If you like someone who hasn’t liked you yet, you will have the option to send a message with your like with Mila Premium!

Question 23

How can I manage notifications from Mila?

Accepted Answer

You can manage your notifications directly in Mila or on your device. Mila App: Tap the “3 Lines” icon in the top left corner of your screen Tap the Notifications icon Toggle the Push Notifications on or off based on your preference Device: iOS: Go to your Settings app > Notifications > Mila Android: Go to your Settings app > Notifications > Mila In the chance that the above does not work, please follow these additional directions below: Uninstall the Mila app (this will not delete your account) Restart your phone Go to the Apple App Store or Google Play Store Install the latest version of the app Login through your phone number and verify via OTP The locations screen will pop up asking whether you want to Mila to access your location while using the app. Select “Allow” or “Not Now” based on your preference. (Note: Mila needs your location to suggest potential matches that are near you) The notifications screen will pop up asking whether you want to Mila to send you push notifications (i.e. when you match with someone) select “Allow” or “Not Now” based on your preference.

Question 24

How can I see people near me on Mila?

Accepted Answer

For both iOS and Android, you will need to make sure location is enabled for Mila App on your respective device. iOS: Navigate to Apple Settings Icon Scroll down to the list of applications and select “Mila App” Select “While Using the App” on the Location option at the top of the page Android: Navigate to Settings Icon Scroll and select “Personal” Search for “Location Services” and toggle the option from “Off” to “On”

Question 25

Why am I seeing people far away from me on Mila?

Accepted Answer

Mila is designed to show you the closest potential matches first but it all depends on your preferences! The more specific your preferences, the smaller the number of potential matches nearby. But that’s okay! There is no harm in finding your potential match a bit out of your radius. Mila offers various ways to connect with your potential match in which you’ll never feel like you’re far away! Just note that if you do narrow down your preferences, lesser people will also see your profile, potentially resulting in a lesser number of matches. The more open you set your preferences, the more you become visible in the community and available to match!

Question 26

Can I pause my Mila account?

Accepted Answer

Yes you can! And we’re hoping that if you are pausing your account – you have found your love story! Deactivating your account will temporarily pause all swiping: you will not be able to match with new people and others will not be shown your profile. You will still be able to chat with your existing matches, however. We will also save your history of the profiles you liked (but didn’t match with), and profiles that liked you before you deactivated so there is a chance to match when you’re back! If you deactivate your account and do not engage in conversations for the next 14 days, we will inform your matches via an automated message that you have deactivated your account. At Mila, we really want to avoid the feeling of being “ghosted” and transparency, so we’ll want to let your matches know you’re taking a break so they don’t overthink the situation. Open the Mila app. Tap on the “3 Lines” icon Tap on the “Delete / Deactivate” Account Icon Once you are navigated to the Deactivation page, tap on the “Deactivate Account” You will then be prompted with a message that you can continue chatting with your current matches but cannot engage in further swiping. After confirming that you want to deactivate your account, your profile will go on hold until you re-activate it again (following the same steps above) (Note: If you’ve connected Mila to your Facebook or Instagram, you will need to navigate into the settings for those social media accounts and unlink Mila. If you have a Mila Premium Subscription, deactivating your account will NOT cancel the subscription. You will need to cancel your premium subscription directly from the Apple App Store or Google Play Store)

Question 27

How can I delete my account on Mila?

Accepted Answer

Oh no! You’re leaving :( although we are sad to see you go, we hope you have found your love story! Deleting your account will remove all details on your profile including your photos, information and matches / chat history. Your current matches will not be able to see your profile or any messages you previously shared. You cannot undo the act of deleting your account so just be sure, this is what you want to do! If you just want to go in hiding for a little bit, you can skip to the “pausing your account” FAQ. Open the Mila app. Tap on the “3 Lines” icon Tap on the “Delete / Deactivate” Account Icon Once you are navigated to the deletion page, Tap on the “Delete Account” You will then be prompted to select a reason for deleting your account on the pop-up modal After you delete your account, the next time you tap the “Get Started” button, you will be prompted to sign up as a new user. (Note: If you’ve connected Mila to your Facebook or Instagram, you will need to navigate into the settings for those social media accounts and unlink Mila. If you have a Mila Premium Subscription, deleting your account will not cancel the subscription. You will need to cancel your premium subscription directly from the Apple App Store or Google Play Store)

Question 28

How does Video Chatting on Mila work?

Accepted Answer

We completely understand how difficult dating has become in these unprecedented times. That’s why, Mila wants to give its users the ability to start a video chat (reel life conversation) with your match. You will be able to click the camera icon in your chat with your match to start a video chat. Now video chats can be TERRIFYING at first so here are some ways Mila is trying to make it easier for you! Both you and your match have to agree to a video chat before initiating one from the chat. That way, your match can’t surprise call you when you’re not expecting it.

Question 29

Why am I not receiving matches on Mila?

Accepted Answer

You are special and we know one day you will find your perfect match! We are hoping that Mila can work wonders for you! Here are some tips on increasing your chances of a match! Choose great photos! Check out our photo guidelines for more details! Write up a snazzy description showcasing your unique personality! As we are a new app, we appreciate your patience in Mila ramping up and getting more users! We’d love if you can help spread the word as well to help get more quality matches on the platform!

Question 30

Why has my profile been auto-deactivated on Mila?

Accepted Answer

If your profile has been auto-deactivated on Mila (i.e. you are no longer discoverable), it is likely due to one of the following reasons: You have been reported for inappropriate behavior or impersonation and your profile is under review You have uploaded photos that do not meet our Guidelines Please see our Terms of Use and Privacy Policy to reference our guidelines. Please feel free to reach out to Mila Customer Experience Team for any additional questions. If the report claims are not validated or the photos are changed, Mila will auto-restore your account.

Question 31

Why has my profile been blocked on Mila?

Accepted Answer

If your profile has been blocked on Mila, it is likely due to the fact that you were reported for inappropriate behavior or impersonation and the claims were validated or you violated our terms and conditions. Mila strongly believes in maintaining safety and security on the platform for the community. Please see our Terms of Use and Privacy Policy to reference our guidelines. Please feel free to reach out to Mila Customer Experience Team for any additional questions.

Question 32

How is Mila promoting safety of its members?

Accepted Answer

Here at Mila, we take safety very seriously. We want each member to have the best experience on Mila and have no unpleasant interactions.

Question 33

How can you make sure you are safe on Mila?

Accepted Answer

While Mila tries its best to keep the app safe and secure, we also want to share some tips on how to date safely! Refrain from sharing extremely personal information that you would never even share with your coworker, friend or classmate. Refrain from sending money or any account information to your matches. If you are planning a date with someone from Mila, kindly let a friend or family member know where you are planning to be and at which times. Try to plan your date in a safe, public place and if possible, try to provide for your own transportation. If you ever feel uncomfortable, harassed or feel that your match is suspicious, report them on Mila. We will take care of the rest!

Question 34

How do I report someone on Mila?

Accepted Answer

If you have come across an impersonated, inappropriate, or suspicious profile – we would extremely appreciate if you take the corrective action as safety and security is very important to us at Mila. You can report on users you are seeing in your suggested page and users you have already matched with. Once you report someone, they'll disappear from your match list and you'll disappear from theirs. Like unmatching, reporting is a permanent action. Go to his/her profile Tap the Report Button at the bottom of the page Enter the appropriate reason for why you are reporting this profile (Inappropriate Behavior, Fake Profile, Other) Once you report the profile, our Mila Customer Experience Team will investigate and take the necessary action within 24 hours. Please see our Terms of Use and Privacy Policy to reference our guidelines. Please feel free to reach out to Mila Customer Experience Team for any additional questions.

Question 35

Can any other users see my preferences?

Accepted Answer

No, the preferences you choose are filters and are not visible to any other users.

Question 36

Can any other users see my birth details?

Accepted Answer

No, the birth details you enter are solely to factor into the compatibility percentage. No other users will be able to see your birth details even after you have matched.

Question 37

Does Mila display your last name?

Accepted Answer

Mila prompts users for their last name for verification purposes and hides last names on the Suggested page, but it is up to the user’s preference to display their last name once they have matched with other users. You can choose to display your last name to others by following the below steps: Open the Mila App Tap on your “Profile” icon Tap on the “Pencil” icon in the top right corner Scroll down to the Name field and select the checkbox for making the full name visible to your matches Select the “Apply” button for the changes to take effect.

Question 38

Can I see the profiles that I previously liked?

Accepted Answer

Unfortunately, Mila currently does not show you the profiles you have liked until those users decide to match with you.

Question 39

How can I unmatch with someone on Mila?

Accepted Answer

Open the Mila App Tap on the Matches icon Tap on the profile that you want to unmatch with Select the “Unmatch” icon You will be prompted to also enter any reasons for unmatching with the user if you choose to provide. Mila will take in the feedback and continually improve the quality and safety of the application. (Note: If you accidentally unmatched with a user that you were chatting with it, we can try to undo the action! Please contact the Mila Customer Experience Team and we can do our best to help undo the unmatch.)

Question 40

Can I search for a specific person on Mila?

Accepted Answer

You can only search for a specific person on Mila if you’ve already matched with that person. To search for the person, tap on the “Matches” icon and the “Search bar” on the top of the page.

Question 41

Can I delete any messages on Mila?

Accepted Answer

While you can’t delete individual messages on Mila yet, you can remove the conversation by unmatching someone. Please refer to the unmatching FAQ on how to proceed with this action.

Question 42

How do I block someone on Mila?

Accepted Answer

If you have come across an abusive user – you will be able to block that user from interacting with you in the application.  You can block users you see in your suggested page and users you have already matched with. Once you block someone, they'll disappear from your match list and you'll disappear from theirs. Like unmatching, blocking is a permanent action. Go to his/her profile Tap the Block Button at the bottom of the page Enter the appropriate reason for why you are blocking this profile (if applicable) Once you block the profile, our Mila Customer Experience Team will investigate and take the necessary action within 24 hours. Please see our Terms of Use and Privacy Policy to reference our guidelines. Please feel free to reach out to Mila Customer Experience Team for any additional questions.

Question 43

Do I have to pay to use Mila?

Accepted Answer

Nope, Mila will start curating your matches based on compatibility for free!

If you want to enhance your app experience, you should try out Mila Premium! Some of the Mila Premium Perks are: Unlimited Swiping Unlimited Go Backs Display the breakdown of compatibility before you even match with a user Allow user to chat with someone they have not matched with Allow user to see who has read their sent messages Ability to see if someone has already liked you on the Suggested page

Question 44

Can I see who likes me?

Accepted Answer

Yes! With Mila Premium, you will be able to see the people who have liked you. On the suggested page, when you are swiping on potential matches – if they like you, you will see a “They like you!” message banner. You can then choose either to match with them or pass on them.

Question 45

How can I message before matching with someone?

Accepted Answer

This is a Mila Premium feature allowing users to express interest in a potential match by chatting them when they send a like. To do so, they will swipe up and be prompted to enter a message. When you leave a message, your potential match will see it on your profile before they swipe left or right. This is a great way to tell that special someone what you might like about them!

Question 46

How do I subscribe for Mila Premium?

Accepted Answer

On the Mila app, you will see a “3 Lines” icon in which Mila Premium is one of the options. Once you select “Mila Premium” you will see an overview of the available premium features and four different subscription packages. Click on the respective subscription package to give it a try! You can also sign up for a 14 day free trial if you have not already done so.

Question 47

What is Mila Advance?

Accepted Answer

Mila Advance is a feature that Mila Premium users can initiate twice a month to boost their profile and be a top rated profile for 1 hour. You will be seen by more people and get X more matches! Simply navigate to the Suggested page and tap on the Star icon!

Question 48

Can I see if my match has read my messages?

Accepted Answer

Yes! This feature is available with Mila Premium. You will have the option to enable read receipts for a conversation. Similar to other messaging platforms you will see whether the message has been delivered and then subsequently if it has been read.

Question 49

Which payment methods are accepted for Mila Premium?

Accepted Answer

You can subscribe to Mila Premium with an iTunes account or Google Play account. Both iTunes and Google Play accept most major credit and debit cards.

Question 50

How do the payments and subscriptions work for Mila Premium?

Accepted Answer

Mila Premium is an in-app subscription that requires recurring payments. If you have chosen the 1 month package, you will be charged once a month. If you no longer wish to continue Mila Premium, you will have to cancel the subscription. If you have chosen the 3 month package, you will be charged a one-time amount for every three months. If you no longer wish to continue Mila Premium, you will have to cancel the subscription. If you have chosen the 6 month package, you will be charged a one-time amount for every six months. If you no longer wish to continue Mila Premium, you will have to cancel the subscription. If you have chosen the 12 month package, you will be charged a one-time amount for every twelve months. If you no longer wish to continue Mila Premium, you will have to cancel the subscription. We, at Mila, feel that the 6 month package provides the best value – giving you enough time to take advantage of our premium features and the chance to find that someone special!

Question 51

How can I cancel my Mila Premium Membership?

Accepted Answer

To cancel your memberships, you will have to navigate to your respective device’s setting option. The premium features will still be active for the remainder of your membership period. iOS: Tap on the Settings button Tap on your profile (Apple ID) Tap on Subscriptions Tap on Mila App Click on “Cancel Subscription” To learn more, please visit Apple's support page.  Android: Navigate to the Google Play Store Tap on Subscriptions Tap on Mila App Click on “Cancel Subscription” Follow the remaining instructions on the page To learn more, please visit Google Play's support page.

Question 52

How to request a refund for Mila Premium?

Accepted Answer

Unfortunately, Mila does not handle any refunds because Premium membership purchases are made directly through the App Store or Google Play Store. We do not store any payment information or payments on our end. To complete a refund request through your iOS device, please take the following steps: Search for your receipt from Apple regarding your Mila Premium purchase. Tap on the receipt for the purchase you want refunded. Tap “Report a Problem” next to the purchase you want to report. You will be redirected to Apple's problem reports page. Enter your Apple ID and password when prompted. Tap “Choose Problem” and select a problem from the menu. Follow the prompt to either submit the problem, visit iTunes Store support, or contact the app developer directly. To complete a refund request via the web for an iOS device, please take the following steps: Go to Apple's problem reports page: http://reportaproblem.apple.com/ Log in with your Apple ID username (typically your email address) and password. Select the Apps tab Select “Report a Problem” to the right of the purchase you want a refund for. Click on “Choose Problem” and select your problem from the menu. Follow the prompt to either submit the problem, visit iTunes Store support, or contact the app developer directly. To complete a refund request through your Android device, please take the following steps: Copy “https://play.google.com/store/account” and paste it into the address bar of the web browser. Scroll down to your Order History and find the order you want to return. To the right of the order, select “More.” If you don't see this option right away, swipe to the right to find “More.” Select “Request a refund” or “Report a problem,” and choose the option that describes your situation. Complete the form and note that you would like a refund. To complete a refund request via the web for an Android device, please take the following steps: On your computer, go to https://play.google.com/store/account. Scroll down to "Order History" and find the order you want to return. To the right of the order, click “More.” Select “Request a refund” or “Report a problem” and choose the option that describes your situation. Complete the form and note that you would like a refund. Once you complete the refund request, you will see a message popping up and then an email with your refund decision.

Question 53

Can I upgrade or extend my current Mila Premium membership?

Accepted Answer

If you're interested in upgrading or extending Mila Premium, you can do so within the app! Open the Mila App Tap the “3 Lines icon” and click on Mila Premium Tap on the appropriate membership option and follow the instructions on the screen! Note: iOS upgrades / changes to membership will occur within less than 24 hours and the payment will take effect immediately. If you extend your membership with still some remaining time from your last purchase, Apple should issue you a refund. For more details about the billing process, please refer to Apple Support. Android upgrades / changes to membership will be made immediately and you will be charged a pro-rated amount based on how much time you have leftover on the previous purchase. For more details about the billing process, please refer to Google Play Support.

Question 54

Why aren’t my Mila Premium features working when my subscription is still active?

Accepted Answer

If you are unable to use the Mila Premium features, please reach out to the Mila Customer Experience Team with screenshots of your purchase receipt and subscription with expiry date.

Frequently asked questions